Payment Policy

Preferred method of payment is EFT. we also accept Credit Card,
PayPal, Cash and Cheque. Payment is due within 7 days of purchase
and must be paid before item is shipped. We may not start working
on your item until it is paid for, and therefore can take 10
business days from payment.


Shipping


We send our smaller parcels with Australia post and send out most
days; shipping with Australia Post is automatically calculated
through our website. Our bigger parcels are sent with TNT
Express and Gee Transport. These parts are usually sent out once a
week near the end of the week. Some parts are made to order and can take up to 10
business days, please contact us if you are in a hurry to see when
we can post your parcel.

We are able to send to some international countries, please contact
us for a quote.

If your part is damaged during transit please keep the packaging
for insurance reasons.

Refund and Return Policy


Thank you for shopping with us at The Fibreglass Factory, if you
are not entirely satisfied with your purchase, we're here to
help.

 

Returns


You have 30 calendar days to return an item from the date you
received it. To be eligible for a return, your item must be unused
and in the same condition that you received it. Your item must be
in the original packaging.

Refunds


Once the item has been received by our warehouse, we will inspect
it and notify you that we have received your returned item. We will
immediately notify you on the status of your refund after
inspecting the item.

If your return is approved we will initiate a refund through your
original payment method. You will receive the refund within a
certain amount of days depending on your card issuer's
policies.

Shipping Your Return


The purchaser will be responsible for the shipping costs of
returning their item, original shipping costs are non refundable.
If you receive a refund, only the original cost of the item will be refunded.